Help

• You must be at least 18 years of age, have successfully completed the registration process, have funded your account, and be physically located in the state of Connecticut at the time of purchase.
• Certain individuals are prohibited from participating in iLottery, including:
  • CT Lottery employees and Board Members, and members of their families that live in the same household.
  • Employees of vendors that provide goods or services to the CT Lottery.
  • Employees of the Connecticut Department of Consumer Protection (“DCP”).
  • Individuals on the DCP’s voluntary self-exclusion list.    

• KENO, Powerball®, Mega Millions®, Lotto!, Lucky for Life®, Cash5, Play3 and Play4.

Select https://ctlottery.org/GameRules.

• To register for an account, you must:
  • Provide the required information and pass the age and identity verification check.
  • Select a password that meets the password quality standards.
  • Provide answers for at least 2 security questions to be used if you forget your password.
  • Accept the latest mandatory consents.

• The official CT Lottery mobile app is available in the Apple App Store (iOS users) and in the Google Play Store (Android).

• Players may add funds from a personal bank account and/or one (1) credit or debit card that you link to your account.
• To link a payment method and make a deposit, follow the steps below:
  • If you are logged in to your account on the website, select My Balance (located under My Account), or if you are using the mobile app, select Menu and then select Cash under your name;
  • Follow the prompts on the Cashier page to add your payment method(s) and,
  • Once you have added a payment method to your account, select the payment method, enter the deposit amount, and click Deposit Funds.    

• Yes, the minimum deposit amount is $10.

• Player funds are held in a bank insured by the FDIC, and CLC has your name attached to your funds balance.

• You may withdraw prize winnings and deposit funds directly to your linked bank account or request a check. Withdrawals may be subject to review and approval. Bank transfer withdrawals may take 5-7 business days, withdrawals to checks may take longer.

• To purchase a KENO or draw game wager, pick your game from the game tiles, build your wager, select Buy Now or Add To Cart*,  and then complete your purchase.
• *Because KENO games start every four minutes, KENO wagers cannot be added to your cart; you must select Buy Now.

• No, once a ticket has been purchased, it cannot be canceled or refunded.

• On the mobile app, select Activity from the Menu. The Game History tab shows the tickets you’ve purchased and prizes you’ve won, and the Transactions tab shows your purchases and deposits.
• On the website, select My Activity under My Account.  The Game History tab shows the tickets you’ve purchased and prizes you’ve won, the Financial Activity tab shows your purchases and deposits, the Win History tab shows prizes you’ve won of $600 or more, and the Order History tab shows purchases you’ve made through your shopping cart.

• When logged into your account, your balance will appear at the top of the page of the website and on the top of the Menu page on the mobile app.

• Login to your account, select My Activity, and go to the Game History tab.

• Prizes up to $599 will be automatically deposited into your account and will be reflected in your Game History (located in My Activity).
• If you win a prize $600 or larger, you will receive an email notifying you that you won a prize. Your prize will also be reflected in your Game History (located in My Activity).

• Prizes up to $599 will be automatically deposited into your account.
• Prizes of $600 or larger MUST be claimed in person at CT Lottery Headquarters at 15 Sterling Drive, Wallingford, CT 06492. Go to How to Claim (located in the Player Center on the CT iLottery website) for more details.

• No, if you already have an account, you can log in to the app using the same email and password.

• If you forgot your password, click on Forgot password? and follow the prompts. If you forgot your username, call Player Services at 866-752-9281

• To change your account profile information, go to My Details, make your changes, select Save, and enter the OTP code sent to your email address. Please Note: Once your account has been verified, certain information like the last four digits of your social security number and your date of birth cannot be changed.

Check your device and browser settings to ensure that location services are enabled and turned on.

• There may be several reasons that you receive messages saying we cannot verify your location. The presence of certain software or internet configurations on your computer may affect the data and accuracy of the location verification process. Known examples include:
  • Ad Blockers (this may be packaged with McAfee or Norton’s anti-virus programs).
  • a VPN installed (even if it is not being actively used).
  • Remote Desktop Program (RDP).
  • Using a mobile hot spot.
  • Using a satellite internet connection.
• If these features are present, we encourage you to try a different device. If you are still having problems, please contact Player Support at 866-752-9281 for help.

• We use age-verification and identity-verification technology to verify every person who registers for an account. In order to create an account, you must be 18 or older and have a valid US address. If you meet these requirements but are still unable to pass our identify verification check, try the following recommendations:
  • Use your legal name. Usually, it is the name on your birth certificate, unless it was changed as a result of a marriage or court order. Using nicknames or shortened versions of legal names such as (Kathy instead of Kathleen) may not be recognized.
  • Include a middle initial only if you use one when signing legal documents. If you have a middle name on your driver's license, try including it.
  • Use a valid street address. If you use a PO Box, you can also give that a try.
  • Try "Street" or "St" instead of 'St.' or vice versa. Try using the address that appears on your driver's license.
  • Try variations with directional abbreviations. For example, try North Main Street, or N. Main St.

You may have trouble passing our verification check if you:

• Have recently changed your name.
• Have recently moved.
• Do not have public records under your name, such as a loan, utility bill, driver's license, etc.

Make sure your personal information is input correctly:

• If after registration and failing identity verification you realize you have mistyped your personal information, you are able to login and correct the information and resubmit for identity verification up to 5 times.
• If you haven’t made a mistake entering your information, you can securely upload documents for manual review to prove your identity by logging in to your account on the website, selecting KYC Upload Documents under My Account, and following the instructions.

It is not possible to set up an account if your age and identity cannot be verified. For various reasons some people may not be able to pass the verification process. If you can't pass, you will still be able to purchase tickets at our retail locations, and we hope you will continue to play the CT Lottery.

Players may become suspended for various reasons, including but not limited to:

• Fraud/illegal activity.
• Using proxy servers, virtual private networks, spoofing, or other means designed to disguise identity or physical location.
• Becoming a prohibited player.
• Playing on behalf of another.
• Violating our Terms and Conditions.

If an account becomes suspended, you will receive an email notification and a message will be displayed when you try to login to your account.  Contact Player Support for more information if your account becomes suspended.

• Message and data rates may apply depending upon the terms of your wireless data plan.

If your mobile number changes, you must update this information in your account.  Log in to your account, go to My Details.  Once your information has been updated, click "Submit."  You will get a confirmation message once your update is successful.

• Responsible gambling limits allow you to set limits on your wagering activity.
• Purchase limits allow you to set limits on how much you can wager for a certain period of time.
• Deposit limits allow to set limits on how much you can deposit for a certain period of time.
• Session limits allow you set limits on how much time you can access the website or mobile app.
• To set your responsible gambling limits on the mobile app, go to Settings and scroll down on the Account tab. If you are logged in on the website, go to My Account and select Set Limits.
• If you lower your purchase and/or deposit limits, the change will take effect immediately. If you raise your limits, the change will take effect 24 hours later.
• Changes to the session limit will be applied with the next login only.
• System limits are the maximum limits that will apply unless the player sets lower limits. These are displayed on the right most column on the portal. On the mobile app, access the limits from the Settings page and select the desired limit to present an edit page where the system limit is displayed for each limit duration.

Players may request placement on the self-exclusion by clicking here. Players who have an ilottery account and have passed identity verification are able to request self-exclusion from the ilottery portal or mobile app from the Responsible Gambling option in the upper right corner of the portal  or the menu on the mobile app. Self-excluded players won’t be able to use the internet gaming platform or other Connecticut-licensed gaming platforms.

Please note, all self-excluded patrons will be barred from collecting any winnings or prizes if they participate in gaming for which they have excluded themselves.