Help

PLAYER PROTECTION

PLAY RESPONSIBLY……..PLAY WITHIN YOUR MEANS!

The Connecticut Lottery (CLC) games are designed to be entertainment for adults 18 and older. We want our players to keep it fun, keep it safe and keep it reasonable when engaging with our products. That includes concepts like knowing your limits of time and money.

The CT Lottery has a three-pronged approach to Responsible Gambling (RG):

We develop our products specifically for adults (must be 18+ to play);
We strive to educate the public about making healthy choices when it comes to gambling through responsible gambling campaigns; and,
We educate the public about the Problem Gambling Helpline (text and chat too) so that if a player, or a loved one, needs help s/he can directly be connected to professional support.

REMEMBER

Anyone who gambles can develop a problem. It is so important to be aware of the risks and to gamble in a responsible way. We offer the following tips to help you stay within safe limits:

Gambling is never a solution to any problem. Gambling should always be for entertainment purposes only.
Never rely on or expect gambling winnings for any reason. Never gamble with more money than you can afford to lose.
Never use gambling as a coping mechanism. If you are suffering from anxiety, depression, anger, sadness, any heightened emotional state, or any professional or personal problems, do not gamble.
Always set time and money limits before you start to gamble and adhere to those limits. Never believe that increasing your bets or gambling longer will improve your odds of winning or recovering gambling losses.
Never give in to pressure to gamble by friends, colleagues, family, or others. If you do not feel comfortable gambling in general or in a particular situation, do not participate.
If you know that you have an addictive personality or suffer from any other addictions (drugs, alcohol, etc.), do not gamble.

HELP IS AVAILABLE FOR PROBLEM GAMBLING

The State of Connecticut is proud to offer its residents an array of problem gambling resources through the Department of Mental Health and Addiction Services dedicated Problem Gambling Services Portal---https://portal.ct.gov/DMHAS/Programs-and-Services/Problem-Gambling/PGS---Home-Page

Need Help Now? Confidential Free Help.
Connecticut Based Help right Now:
Call 888.789.7777 or visit ccpg.org
CCPG.ORG/CHAT: Chat is open 24 hours, 7 days a week.

Other resources and help is available:

National Council on Problem Gambling:http://www.ncpgambling.org

The International Centre for Youth Gambling Problems and High-Risk Behaviours at McGill University: http://www.youthgambling.com/

GAM-ANON: https://www.gam-anon.org/

NEED A BREAK? TAKE ONE……

TIME OUT: Need to take some time off? Right on the iLottery app or in the iLottery portal you can sign up for a cooling off period. These cooling off periods can last from 72 hours up to 90 days. You can also set responsible gaming limits for deposits, purchases, and time. More information can be found here: https://www.ctilottery.org/content/interactive/igaming/en/responsible-gaming/self-exclusion-and-timeout.html

STATE OF CONNECTICUT VOLUNTARY SELF-EXCLUSION PROGRAM: The State of Connecticut’s Voluntary Self Exclusion Program allows you to self-exclude from certain legalized gambling (i.e., online lottery and keno, online casino, online fantasy sports contests, and online and retail sports wagering) in Connecticut for a period of one (1) year, five (5) years, or for a lifetime. More information regarding the State of Connecticut's Voluntary Self Exclusion Program can be found on the Portal, Mobile App or at: https://portal.ct.gov/selfexclusion

STAY SAFE ONLINE!

PASSWORDS AND PROTECTIONS: In the event that you forget your account password, or that your password becomes, or you suspect that it may become known to any unauthorized person, you will immediately notify us of such event. You may reset your password at any time by clicking on the "Forgot password?" link available through the Services and correctly answering two security questions we have on file for you, after which we will send a password reset link to your email address on file. By clicking on that password reset link, you will be able to select a new password. We will confirm each successful password reset via email to your email address on file. Need more HELP? Call Player Support @ 866-752-9281!

After three consecutive incorrect account login attempts, your account will be locked for 30 minutes. You may contact Player Support for further assistance to help unlock your account more quickly.
Strong (multi-factor) authentication will be enabled on your account per jurisdictional requirements. With strong authentication, each time you wish to log in to your account, you will receive an email from us containing a temporary one-time PIN (“OTP”). You must then enter that OTP during account login in order to access your account.
Check your activity frequently, take note of your wagers and payments. If you see anything concerning or unusual, call Player Support!
You may never access or use the Services through another person's account or permit any other person to access or use the Services using your account. Never leave your account open and unattended. Always ensure your device's auto-lock feature is enabled. If you must step away from the device on which your account is open, lock the device to prevent unauthorized access.
Mechanisms which help detect unauthorized use of the player's account include observing the last log in date and time display on the My Details page, receiving email for each login to your account and reviewing financial account information transaction for suspicious activity.

NEED ASSISTANCE? HERE’S HOW TO SPEAK WITH US

You may contact our Player Support services team (“Player Support”_ at any time using the methods set out below should you have questions or need assistance. To provide a better service and for your protection, telephone conversations, chats, and emails may be recorded and/or monitored by designated staff. Player Support hours of operation are 8:00 AM ET until 12:00 AM ET every day.

EMAIL: We respond to all emails individually and usually reply within 24 hours. Please use the following email address to contact us: playersupport@ctilottery.org.
CHAT: Click the “Chat” link available through the Services to chat with Player Support.
TELEPHONE: 866-752-9281 to speak with Player Support

DISPUTE PROCESS

If you have any complaints regarding our Services, you must first submit your complaint to Player Support at the contact information above as soon as possible. Your complaint must describe your concerns and any requests for relief with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will respond to your complaint within three (3) business days.
If you are not satisfied with the way that your complaint was handled by Player Support, our management may intervene to resolve any outstanding grievance. You agree to follow and exhaust all available grievance remedies pursuant to the grievance resolution policy, which may be updated from time-to-time, prior to issuing a notice of dispute and filing for arbitration as set forth in Section 21, below.
We will provide a copy of your complaint and relevant documentation to the DCP.
You may also file a complaint with the DCP at any time by using the information found here: https://portal.ct.gov/DCP/Complaint-Center/Consumers---Complaint-Center

ACCOUNT STATEMENTS & GAME HISTORY

You can download a detailed history of your account activity (including wagering history) from the Portal or view the account statement on the Mobile App. Log into your Account and clicking on the "MY ACCOUNT > Account Statement" section and then following the instructions.

UNDERAGE GAMBLING

It is a crime for anyone under the age of eighteen (18) (the "Legal Age") to participate in wagering games online (or for anyone to facilitate participation in wagering games online by anyone under the Legal Age). No one under the Legal Age is permitted to use the Services. We reserve the right to request proof of age or re-confirm such information from you at any time. We may terminate your account and prohibit you from using the Services if proof of age is not provided or if we suspect that you are not at least the Legal Age.

LOCATION RESTRICTION

There are Federal prohibitions and restrictions regarding interactive gaming, specifically, any limitations upon interactive gaming set forth in the Interstate Wire Act of 1961 (18 U.S.C.A. §§ 1084 et seq.) and the Unlawful Internet Gambling Enforcement Act of 2006 (31 U.S.C.A. §§ 5361-5367). It is a Federal offense and a violation of the applicable laws for persons physically located outside of the State of Connecticut to engage in interactive wagering through our Services. To participate in wagering offered through the Services, you must be physically located in the State of Connecticut and not on the reservation of either the Mashantucket Pequot Tribe or the Mohegan Tribe of Indians of Connecticut.

PLEASE PRINT AND RETAIN A HARD COPY OF THIS AGREEMENT FOR YOUR RECORDS.

You should carefully read the following terms and conditions. Your purchase or use of our products implies that you have read and accepted these terms and conditions.

LICENSE

Our website grants you a nonexclusive limited license to use the web templates and other products sold through our web site by independend content providers (the "products") in accordance with these Terms and Conditions (the "license") issued by our company.
1. LIMITED USAGE GRANTED
  
  You may only use each individual product for a single website, belonging to either you or your client. You have to purchase same template once more in order to make another project with the same design
2. MODIFICATIONS
  
  You are authorised to make any necessary modification(s) to our products to fit your purposes.
3. UNAUTHORISED USE
  
  You may not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium and offer them for redistribution or resale of any kind without prior written consent from our company.
4. ASSIGNABILITY
  
  You may not sub-license, assign, or transfer this license to anyone else without prior written consent from IGT.
5. OWNERSHIP
  
  You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of independent content providers.
- Our products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.
OUR REFUND POLICY

Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.
ANTIFRAUD CHECK

Customer purchase can be suspended for manual antifraud check for 10-20 minutes as well as it can be suspended for longer term (around 20 hours) for more serious investigation. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase. Our company reserves the right to change or modify these terms with no prior notice.

You should carefully read the following terms and conditions. Your purchase or use of our products implies that you have read and accepted these terms and conditions.